Set up payment and billing issues

Applies to editions of Google Workspace and other paid subscriptions in your Google Admin panel.

Use this data to fix your consequence if you go a payment-related alert in your Google Admin console.

If your issue is related to a unlike Google service, search that product'due south Assist Heart to fix the event.

Video: How to gear up a payment upshot

How to Set a Payment Consequence in Google Workspace

Step 1: Brand sure your primary payment method is valid

The about common billing problem is not having a valid primary payment method for automatic payments. If nosotros tin't accuse your principal payment method, your business relationship gets suspended or placed in a grace period. Later on you fix your primary payment method, any outstanding balance will be charged automatically.

If y'all make a transmission payment to lift a payment failure, and then update your primary payment method, you might be charged twice. If this happens, we'll apply whatever leftover credit to your next payment.

  2. On the Admin console Home page, get to Billing and then Payment accounts.

  3. Adjacent to your subscription, click View payment methods.

  4. View your payment methods. Verify i of them is set to Primary, and it's valid.
  5. (Optional) To avoid service pause in the time to come, add a fill-in credit card for automatic payments.

If this task didn't solve your trouble, continue to step 2.

Footstep two: Find a solution based on an alert

If step 1 didn't solve your problem, find your alert below.

Alert Solution
Subscription suspended (free trial concluded)
  • Fix Google Workspace billing
  • Gear up Essentials billing
Your payments profile is currently suspended Verify your business relationship information
Subscription has been suspended by your reseller Contact your Google reseller

Subscription suspended (grace period has expired)
Account needs a working payment method
Couldn't process your final payment
The account is closed
Transaction declined
Transaction declined: invalid payment method
Transaction declined: low balance

 Make a payment using:
  • Your primary payment method
  • Another payment method in your billing account
  • A new payment method
If you're using an India credit or debit card:
  • Troubleshoot India credit or debit cards
Card: Expired Make a payment using:
  • The aforementioned card after you update information technology
  • Another payment method in your billing account
  • A new payment method
Card: Expiring soon Update your menu details
Verification in progress Verify a newly added bank account

Verify your Google Account or bank account

Verify your Google Business relationship

If we can't verify your Google Business relationship information, Google suspends your payments contour and dims the Make a payment button. Verify your information by filling out this course.

Other means to fill out the grade:

  • Click Learn More than in the alert that says your payments profile is suspended.
  • Reply to the email we sent with the subject "Important Information Regarding Your Google Business relationship." This e-mail was sent to the email address of your payments primary contact for the domain associated with your Google Account.

Google Workspace or Cloud Identity support can't lift your interruption in this state of affairs. You need to fill up out the account verification form. In the Email field of the form, enter an e-mail address that's listed under Payments contacts on the Billingand thenManage Settings page. Inbound a different address tin delay the response to your asking.

Allow 48 hours afterward submitting the form to receive a response.

Verify a newly added bank business relationship

Before nosotros tin can debit a new banking company account, we need to verify information technology's really yours. This process and the time it takes depends on your location:

  • If you lot're in the U.S. or Europe outside the UK, y'all verify the business relationship by making a test eolith.

    This process can have up to 10 days, although it often happens much sooner. If yous don't get a exam deposit after 5 days, check if your test deposit failed.

  • If you're in the Great britain, we can typically verify your account inside an hr after yous enter valid account data in your Payment settings.

While Google is verifying your depository financial institution account, you lot get a "Billing verification in progress" message on your Payments page in the Admin console. If you're setting upwardly billing for the first time, your paid service won't brainstorm until your account is verified.

Note: To ensure uninterrupted service, you tin can add a credit carte to use for automatic payments until your bank business relationship is verified. Go to Add together a credit bill of fare as your principal payment method.

Fix a common alert problem

Open all   |   Close all

Pay with a new payment method

  2. On the Admin console Domicile folio, get to Billing and then Payment accounts.

  3. At the top of the page, click Pay Now in the alert.
  4. On the Make a payment screen, click the Down arrow "" and choose an selection.
    Depending on your state/region, you might have two or more options to choose from, such equally:
    • Add new credit or debit card
    • Add a banking concern account

    Become to Payment options in my land.

  5. Enter your account or card information.
  6. Click the Verify push if it displays.
  7. Click Brand A Payment.
  8. (Optional) Check the box to employ this payment method for hereafter recurring payments.
    This choice sets the new bank business relationship or credit card as your primary payment method.
  9. Review the payment details, then click Confirm and then Got It.
    If yous added a banking company business relationship as your primary payment method, information technology might accept a few days for your payment to get through.

Update an expired card

Follow these steps to update an expired master payment method and then apply it to make a payment.

To update an expired credit card that isn't your chief payment method, instead follow the steps in Update your menu details.

  2. On the Admin console Home folio, go to Billing and then Payment accounts.

  3. At the top of the page, click Update in the alarm.
  4. On the Make a payment screen, update the card expiration date and security code (CVC or CVV).
  5. Click Make A Payment.
  6. Review the payment details, then click Confirm and then Got It.

Update your card details

Follow these steps if your credit card:

  • Is expiring soon, just hasn't all the same
  • Has expired, but isn't your primary payment method

If your carte du jour has expired and it's your primary payment method, instead follow the steps in Update an expired card.

If a credit card in your billing account is nearly to expire, update the carte du jour'southward expiration date in your Admin console. If its CVC or CVV number changes, update information technology too. Otherwise, we won't be able to charge your menu, putting your service at adventure of interruption.

Note: On the screen where you update your card's expiration engagement, you can besides update the cardholder name or the bill of fare'due south billing address.

  2. On the Admin panel Home page, get to Billing and then Payment accounts.

  3. Adjacent to your subscription, click View payment methods.

  4. Side by side to the credit card you lot want to update, click Fix.
  5. Update the card information and save your changes.

Card number changed?

If so, you lot can't alter the number on the screen where yous edit the details. Instead, add it as a new card. And so remove the onetime menu from your business relationship. Go to Remove a payment method.

I go an fault message when making a payment

If you get an error when you endeavor to make a payment in the Admin panel, become to Billing error letters.

I'1000 notwithstanding having problems later on making a payment

If yous made a payment, only you were charged twice or your account still isn't active, go to Troubleshoot problems after making a payment.

Related topics

  • Modify which payment method to use
  • View and understand transactions
  • Cancel Google Workspace

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